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As customers return to traveling, hotels and transportation services must prepare to meet higher expectations of service. When customers need to solve a problem and first call resolution is achieved, 95% say they plan to continue doing business with the organization. In contrast, if a customer calls twice and doesn’t have their issue resolved, the chances of their repeat business drops to zero. At risk is loss of customer loyalty and tarnishing brand reputation. What are your hospitality call center’s processes for delivering speedy, satisfying resolutions to customer problems? Download the playbook to learn the three data- and automation-driven strategies businesses in the hospitality industry are leveraging to improve customer—and employee—experience. Topics include:
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