Fast-forward to today, where a single bad customer experience can be rapidly amplified and spread virally across the globe– damaging businesses in the blink of an eye. This makes a positive customer experience that much more important to execute. With everything moving towards digital, CX leaders are tasked with innovative strategies and techniques to better engage with consumers on websites and through the apps.

Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn about lessons we can learn today from outdated customer experience practices, and learn best practices to execute an effective digital experience.

We’ll discuss:

• Lessons Learned from past customer experiences failures & challenges
• How to turn a customer experience failure into a winning differentiator
• How to effectively create emotional connections with users in a digital environment
• How merging humans and technology together can deliver superior CX