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It’s a trend that has been coming for some time: Consumers are switching more and more to the convenience of online and mobile banking. This effect has been compounded by world events (pandemics, natural disasters, social unrest and curfews), further driving consumers to online banking. The overall result has been fewer visits to branch locations. Some banks and credit unions, no longer seeing the return on their investments, have begun programs to shut these down. Alternatively, banks and credit unions that have looked beyond merely closing branches or emphasizing the in-person experience are gaining a competitive advantage. In this white paper, you will:
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