Impending strong customer authentication (SCA) regulations had the potential to create friction for customers through two-factor authentication requirements for online and contactless payments. Swedbank, a leading issuer and acquirer in the Nordic and Baltic regions, combatted this by modernizing its existing fraud platform and reducing customer friction with machine learning-based transaction risk analysis that maximized allowable SCA exemptions. See why Swedbank won the Celent Model Risk Manager Award for 2021:
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