AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment of such platforms to enhance performance monitoring now, but plan extension …
Fortunately (or not), there aren’t sentient robots yet, but the AI out there is already changing the way we work, play and communicate. As more and more data is generated, …
The data, gathered from more than 2,300 business leaders across the globe, explores the vast potential – and challenges – businesses must address to unlock data intelligence with AI. According …
Live Event Date: June 21, 2018 @ 11:00 a.m. ET / 8:00 a.m. PT To drive business value, organizations are increasingly seeking to generate meaningful insights from their data. Many …
Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download …
To drive revenue, delight customers and contain costs, insurance sales teams need better access to the right data at the right time, not more hurdles. That’s why the IBM Watson …
Live Webinar Event: Watson Expert Assist: An AI solution for selling insurance Date: Tuesday, March 27, 2018 Time: 01:00 PM Eastern Daylight Time Duration: 1 hour Details: To drive revenue, …
Forrester Research on 2018 Customer Service Trends Consumer demands for easy, effortless service across an ever-expanding number of channels and touchpoints continue to rise and businesses are challenged to keep …
Artificial Intelligence (AI) innovations in sales, especially in knowledge-based and data-heavy industries like insurance, are happening at an unprecedented pace. Instead of supplanting traditional sellers, AI will augment how they …
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at …
