Sentiment Analysis & the Future of Work
Sentiment analysis is at the forefront of human capital management (HCM) technology innovation. It’s time for your organization to jump on board. Artificial intelligence (AI) is a vital tool in …
The Principals of Cognitive Computing: A Cognitive Business Disruption
The term “Cognitive Computing” might initially have you thinking about the dark side of artificial intelligence (AI). Propelled by visions of robots taking over humanity – like in the movies …
There’s Nothing Artificial About AI for Broadcasters: New Survey Shows Rapid Uptake
The media and entertainment industry is in the early stages of adopting artificial intelligence for applications ranging from speech-to-text caption generation to automating metadata tagging chores. Some early AI adopters …
Predictive Analytics and Artificial Intelligence Technology: A Sirius Perspective
One of the most common use cases for AI in B2B is to make predictions about which accounts are most likely to buy and which leads are most likely to …
Build a Bot Series: AI and the Customer Experience Evolution
Thursday, August 9, 2018 – North America @ 2 p.m. ET / 11 a.m. PT Customer experience is on the brink of an evolution—with artificial intelligence (AI) development being built …
eBook: Artificial Intelligence with the Human Touch – Blend AI with Human Agents to Improve Both Customer and Agent
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at …
Why You Need a Data Science Platform. What Benefits You Can Gain.
Why – value of data science platform, built for modern data science Live demonstration – predictive to prescriptive, operationalize machine learning (ML) and multi-cloud deployment IBM data science client insights …
eBook: Blended AI for Customer Experience
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand …
The Journey to AI: Change Your Approach to Data
Live Event Date: June 21, 2018 @ 11:00 a.m. ET / 8:00 a.m. PT To drive business value, organizations are increasingly seeking to generate meaningful insights from their data. Many …
Forrester Report: Artificial Intelligence with the Human Touch
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at …
