Why customer experience is an integral part of any contact center….
A happy customer is a returning customer, which is why service and support are so important to business....
ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape. This MarketPulse will...
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service...