802.11ac Wi-Fi Buyer’s Guide
The explosive growth of the Internet of Things (IoT) and the ongoing acceleration of BYOD continue to drive the insatiable need for bandwidth. 802.11ac Wave 2 wireless is the critical …
Are You Mobile-Minded Enough to Keep Your Customers Happy?
Customers today are more connected, complex and demanding than ever before, and providing a consistent mobile experience across channels is a challenge. To remain competitive, businesses must quickly and effectively …
Where Contact Centers Are Missing the Mark with Customer Care
Adapting Live Chat and Remote Support for the Connected, Multi-Channel European Customer Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when …
