Before the pandemic hit, retail was already experiencing a revolution. Fast forward from 2020 to the present day, change in retail has accelerated at a startling pace. Digital adaptation has …
Available On-Demand Duration: 6 mins The current greatest challenge for the e-commerce industry is increased audience fragmentation from marketing outreach to shopping platforms to payment methods. It’s also a …
IDC conducted research exploring the value and benefits for organizations using Okta CIAM. Study participants reported both top and bottom-line results, plus overall customer satisfaction that equates to total benefits …
On-Demand 28 mins As customers grow increasingly sophisticated through hybridization, their expectations grow as well. Successful customer success & professional service teams are continuously adapting to evolving customer demands in …
Customer Experience (CX) initiatives aim to maximize the value and positive experiences customers have with your product and services in order to reduce churn and increase retention. However, understanding all …
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
The legacy model for how enterprise storage vendors interact with their customers during product acquisition, ongoing management, and technology refresh is giving way to a much better model that is …
A good customer experience strategy is the key to success for any business. Customer experience can make or break a company, and it has been shown that customers who have …
