What Consumers Expect from the Customer Experience
It goes without saying that the past two years have brought A LOT of changes. And consumer expectations have shifted along with the global landscape. More consumers have shifted to …
5 Strategies for Improving Customer Engagement and Increasing Revenue
Customers are crucial to every business’s success and keeping them satisfied is the number one priority. Customer engagement plays an important role in customer satisfaction, increasing sales, and improving customer …
Top Travel Management Firms 2020
Learn what makes a market leading service provider in corporate travel management. The IDC MarketScape assesses key capabilities including customer satisfaction, functionality, and the range of services provided by partner …
How to Overcome the Top Three Market Challenges of IoT
The IoT market is expected to grow to $1.2 trillion by 2022, and your opportunities are wide open. Review this in-depth white paper to see how you can successfully navigate …
Building a Business Case For Order Management Automation – Oracle
Are you ready to rid your order management process from the pains of paper? Have you explored the advantages that automation could bring your department and entire company? If so‚ …
Seamless Customer Engagement and Service on an Insurance Platform
Customers today expect quick answers and unique services. This demo shows how email automation, billing chatbots and a weather alert system offered seamlessly in a platform environment can promote customer …
Discover Agile: Change Your Company & Your Culture
Download “Discover Agile: Change Your Company & Your Culture” to learn how to use agile practices to shift your organization focus from internal politics and processes to external customer satisfaction.
2018 Buyer’s Guide to Route Planning Software
Whether you are focusing on growth, customer satisfaction, or are looking to free up your time – route planning software can be an easy (and quick) way to help you …
eBook: Artificial Intelligence with the Human Touch – Blend AI with Human Agents to Improve Both Customer and Agent
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at …
2017 State of Customer Marketing Report
There’s a new rising star in the marketing department: the customer marketer. Long a backwater marketing function responsible for sending customer newsletters and organizing user groups, customer marketing is undergoing …
