Before making the decision to begin the Conversational AI journey, you must understand the drivers and approaches for building a conversational solution. This will help you to define your strategy. This …
When it comes to logistics and supply chain management, the demand for incorporating cutting edge technology – within the web and mobile app development – is now at an all-time …
Join us to brainstorm your use case and build out your unique business case for AI. In this interactive, one-of-a-kind online workshop, IBM Watson experts will share examples of customer …
Live Event: July 25, 2019 at 10:00 AM EST Life Sciences organizations have complex environments filled with stringent and continually changing regulations, but need to serve customers with simpler processes …
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads …
What’s in the white paper? Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most …
Senior business leaders know what’s good for their O2C processes. But when it comes to a solution like O2C automation, separating fact from fluff can be tricky. This eBook aims …
In a survey conducted by Accenture, 66% of people said they quit doing business with a company because of a negative experience. Customer service is a key competitive differentiator. No …
Now that you’ve proven that AI will meet your business needs, it’s time to get started. You are about to embark on a journey that will transform your business and …
Today’s customer service expectations are more complex than ever before, requiring omnichannel experiences, personalization, contextual continuity, and speed. As if that’s not hard enough, contact centers also have to comply …
