You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience...
Products and manufacturing capabilities continue to grow in complexity. As product complexity increases, multi-disciplinary decision-making will become even more important,...
Customers today are more connected, complex and demanding than ever before, and providing a consistent mobile experience across channels is a challenge. To remain competitive,...
Adapting Live Chat and Remote Support for the Connected, Multi-Channel European Customer
Today’s multi-device, digital customers have higher expectations for customer service...
Social media and the internet have taken over today’s society. Now more than ever, people will choose to use online chat support, or simply comment on a business’s Facebook...