eBook: Contact Center Economics and the Cloud
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. …
Look Beyond the Bright, Shiny Object
Today’s workforce expects consumer-friendly enterprise systems that are intuitive, easy-to-use, and effective. HR leaders must raise their expectations and demand applications that deliver a world-class user experience to candidates, employees, …
Integrate Big Data into Business Processes and Enterprise Systems
In this white paper, you’ll discover an enterprise approach to Big Data that leverages workload automation to: Integrate Hadoop workflows into your enterprise processes to deliver new applications faster Resolve …
