Forrester: Top 10 Technology Predictions for 2016
Forrester’s top 10 technology trends demonstrates why a shift is underway from cyclical, intention-led spending on point solutions, to investments targeting customer-driven, end-to-end value.
Forrester: The Future of Customer Service
In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer …
Forrester Data Refinement: Facilitating the Data-Driven Organization
The data-driven organization is the new benchmark for success. Firms that harness data to dictate strategic and tactical decisions companywide make more informed business plans, better optimize operations, improve customer …
Performance and Flexibility Serve the Enterprise
Forrester Consulting conducted a survey to reveal what types of challenges enterprise hardware and operating systems are facing with the increasingly demanding workloads from applications and data. In conducting a …
Forrester Report: The Forrester Total Economic Impact of IBM Datacap
What is the total economic impact of IBM Datacap? This Forrester paper examines the total economic impact and potential ROI that enterprises may realize and provides a framework for how …
Your Security Strategy Should Revolve Around Customers, Not Technology
Technology is a key component of any security strategy, but even the best tech will not prevent a data breach. A new report from Forrester Research advises building a risk …
Don’t Let Your Security Strategy Become Irrelevant
A new report from Forrester Research says most security strategies do not align with overall business goals, and are in danger of losing credibility. Don’t fall into this trap of …
Forrester: The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution*
A Multi-Company Cost Savings and Business Value Analysis for Enterprises The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from …
OMG, My Root Password Is in the Cloud – and That’s Where It Should Be!
In the modern enterprise privileged users are no longer entirely inside the perimeter, nor is your infrastructure. Traditional users, outsourced or offshore IT, support and development teams, and new users …
2015 Forrester Wave™: B2E Cloud IAM
The Forrester Wave report identifies the six most significant solution providers in the market, evaluating the strengths and weaknesses of each vendor against 15 criteria, including current offering, strategy and …
