Gartner Magic Quadrant Report for Mobile Services
In the past year, service providers that globally manage the life cycle of distributed mobile estates have moved from a mobile-first focus to become outcome-based. This research supplies buyers of …
Gartner Competitive Landscape: Secure Web Gateways
The secure web gateway market is still transforming toward SaaS deployments as CASB and DNS services capabilities add new challenges to traditional providers. Technology strategic planners must pay attention to …
Market Guide for IoT Integration (Sponsored by Pentaho*)
IT teams striving to include IoT into their ecosystem all share one technical challenge: integration. Specifically, IoT integration encompasses “the unique challenge of making new IoT devices, data, platforms, and …
iboss has been named the only visionary in Gartner’s 2017 Magic Quadrant for Secure Web Gateways
Confirming our position as a disruptor in the Secure Web Gateway market, iboss has been named a visionary in Gartner’s 2017 Secure Web Gateway Magic Quadrant. In fact, iboss is …
Gartner Report: Making Live Chat A Must-Have Engagement Channel
By 2022, over 85% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. We believe this comes as …
Gartner Report: Alternative Channels for Engaging Customers of the Future
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has …
Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision …
Gartner Predicts 2018: CRM And Customer Experience
According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets”. Learn how you can plan your …
2017 Gartner Magic Quadrant for Enterprise Mobility Management Suites
Gartner once again selected IBM as a Magic Quadrant Leader for Enterprise Mobility Management (EMM) based on completeness of vision and ability to execute. We believe the recent unveiling of …
Critical Capabilities for Identity and Access Management as a Service, Worldwide
To assist IAM leaders with their IDaaS vendor selection process, Gartner evaluated 18 vendors’ services in this research using 11 critical capabilities and three common use cases: workforce to SaaS, …
