Every industry is going through a major transformation where they are under competitive pressure to provide service across multicloud, multidevice Internet of Things (IoT), and multichannel environments at the highest …
It’s no secret that social, mobile and collaborative technologies have changed the way people interact. More than ever, individuals expect their business applications to resemble the user experience of their …
Technology is driving innovation in business today. As a result, businesses and their customers rely more and more on technology to do their jobs — IT is at the center …
It’s no secret that social, mobile and collaborative technologies have changed the way people interact. More than ever, individuals expect their business applications to resemble the user experience of their …
The five critical – often overlooked – things to look for in your next ITSM solution As organizations evaluate more cloud-based solutions for greater flexibility and lower costs, they tend …
IT organizations recognize the strategic importance of cloud computing. Hybrid cloud computing, in particular, is a key enabler of the IT agility demanded by lines of business to drive digital …
Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive …
ITIL® has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM). ITIL v3 established a set of five core principles that help IT organizations deliver and manage …
ITIL® has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM). ITIL v3 established a set of five core principles that help IT organizations deliver and manage …
