A Day in the Life of a Support Agent
Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out – last-minute software upgrades, crashed servers, forgotten passwords. But with the …
Why Winning Support Teams Stick to One Tool
Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose-built for employee support, companies are dramatically improving the quality and …
Buyer’s Guide for Remote Support
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that …
Aberdeen Report: Onward to the Future of IT Support
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes in the consumer support world …
Buyer’s Guide for Remote Support
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that …
Optimizing Change for Remote Support: Toolkit from HDI
This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied and used …
Mobile Devices: The New Support Frontier for IT – IDG
Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations and many lines …
IDC Report: Delivering Support That Goes Above and Beyond
Customer support and employee support continue to blur as user expectations grow more similar. This convergence and technology enhancements put increased stresses on support organizations to meet evolving customer demands …
Support Teams that Embraced Mobile
Customers and employees expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. Download this eBook to learn how four leading …
Aberdeen Report: Onward to The Future of IT Support
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes in the consumer support world …
