The concept of omnichannel CX has been watered down. It’s more than simply communicating with customers on every channel. True omnichannel support ensures seamless transitions and consistent experiences from one …
Digital communications represent both opportunity and risk. Learn the importance of a sound communications governance strategy that allows fluid information exchange while helping to maintain data security and integrity. This …
Digital communications represent both opportunity and risk. This paper explores the importance of developing a sound communication governance strategy that enables fluid information exchange while helping to maintain data security …
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center …
Call centers of yesterday have evolved into multichannel contact centers and a few have transformed into omnichannel engagement centers. Understanding the difference between “multichannel” and “omnichannel” is key to designing and …
