Five organizations that streamlined collaboration with a unified message, video, and phone solution With remote work here to stay, however, the disparate point solutions of WFH 1.0 likely won’t maximize …
Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out – last-minute software upgrades, crashed servers, forgotten passwords. But with the …
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that …
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes in the consumer support world …
When it comes to logistics and supply chain management, the demand for incorporating cutting edge technology – within the web and mobile app development – is now at an all-time …
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that …
This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied and used …
Customer support and employee support continue to blur as user expectations grow more similar. This convergence and technology enhancements put increased stresses on support organizations to meet evolving customer demands …
Customers and employees expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. Download this eBook to learn how four leading …
Today’s workers are used to easy and frictionless interaction with the technology they rely on. They expect to be able to use any device, no matter where they are, to …
