Need for Speed: Frictionless Remote Support At Last
Traditional technology hasn’t kept up with the expectations of your customers and employees. They rely on you to solve...
Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying...
Zero Motorcycles is the largest producer of fully-electric motorcycles worldwide but a lack of dealership technicians familiar with the bikes they produce was posing a significant...
There’s no denying the increasing complexity of the IT landscape: From new technology and devices to the growing costs of supporting a sprawling infrastructure, IT support...
IDC recently spent time with two customers of clientless remote software, Dell and Dover Federal Credit Union, who spoke about the importance of security, feature sets and...
Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development...
Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts?
To...
Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint...
What IDC calls the 3rd Platform — cloud, mobile, social, and big data/analytics — will continue to drive growth and innovation across all industries that depend on IT...
This article from the Harvard Business Review shows how organizations that are able to skillfully manage the entire customer journey, versus just the typically emphasized...