How to Get Maximum Productivity from Your Remote Teams
Five organizations that streamlined collaboration with a unified message, video, and phone solution
With remote work here to stay, however, the disparate point solutions...
A Day in the Life of a Support Agent
Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out – last-minute software upgrades, crashed servers, forgotten passwords....
Buyer’s Guide for Remote Support
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions...
Aberdeen Report: Onward to the Future of IT Support
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes...
Chatbots: How Can they Transform Logistics and Supply Chain Management?
When it comes to logistics and supply chain management, the demand for incorporating cutting edge technology – within the web and mobile app development – is now...
Buyer’s Guide for Remote Support
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions...
Optimizing Change for Remote Support: Toolkit from HDI
This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied...
IDC Report: Delivering Support That Goes Above and Beyond
Customer support and employee support continue to blur as user expectations grow more similar. This convergence and technology enhancements put increased stresses on support...
Support Teams that Embraced Mobile
Customers and employees expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. Download this...
Webinar: The Wherever, Whenever, However Approach to Successful IT Support
Today’s workers are used to easy and frictionless interaction with the technology they rely on. They expect to be able to use any device, no matter where they are, to do...
