Many businesses need telephony integrated natively into their Teams environments. Telephony integration natively allows users to access private branch exchange (PBX) features, such as call control and management, without having …
The industry experts at Metrigy rate the best contact center providers in today’s market In this detailed award analysis from Metrigy, find out exactly how much RingCentral boosted contact center performance across …
Using this information will help you to create an experience for your customers that is innovative for your business. This white paper provides advice on how telecoms can improve productivity …
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to …
Happy employees, happy customers Don’t let low employee engagement hurt your customer service. Equip your team with the right tools, like an integrated cloud communications and contact center solution, and …
The digital customer service universe is evolving rapidly. Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is …
The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and …
As your organization navigates potential emergency situations that force agents to work remotely, RingCentral is uniquely positioned to help you continue to work as a team to serve your customers …
Did you know integrating your unified communications and contact center can increase your revenue by 54%? A system that’s fully integrated gives your team the tools they need to streamline …
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become “touchless” in our post-pandemic world, …
