Empowering the Workforce
It’s no secret that social, mobile and collaborative technologies have changed the way people interact. More than ever, individuals expect their business applications to resemble the user experience of their …
ON-Demand Webinar: Remote Support Services – The Antidote to Growing IT Complexity
There’s no denying the increasing complexity of the IT landscape: From new technology and devices to the growing costs of supporting a sprawling infrastructure, IT support professionals face new challenges …
Service Desk Management and Automation
Service desks are now more accessible than ever, which increases the workload for the service desk staff but may not correlate with any increases in IT budget. And although more …
Forrester Report: Five Key Initiatives to Wow Your Workforce with Your Service Desk
Each interaction between your employees and your service desk affects the reputation of the entire infrastructure and operations (I&O) team. To delight (or, as we like to say, wow) members …
How to Streamline Your Service Desk
Today’s service desks must evolve to stay relevant, users expect to request help from IT support in the same way they shop, bank, or update their profile status. In order …
