Cloud Adoption Keeps Expanding
Cloud technology is quickly becoming the default at companies of all sizes. Nine out of ten companies have already moved at least some of their applications or computing infrastructure to …
Real World Success with Digital Customer Experience
Organizations around the globe are finding measurable success with their DCX initiatives, which has become a competitive differentiator, redefining loyalty by how well an organization engages, serves, and responds to …
Digital Transformation: Insight into Getting it Right!
Digital Transformation: Insight into Getting it Right, is research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises and consumers to help brands …
Building a Business Case for Social Recognition
In 2018, 60% of companies plan to increase their investment in social recognition technology. Two questions arise: What exactly is social recognition, and why is it so effective in increasing …
2019 Employee Engagement Report: The Complacency Effect
Despite disengagement at work, 65% of employees plan to stay in their current jobs. The results are in! Achievers recently conducted an employee engagement survey and we’re excited to share …
The New Digital Workforce: A Guide to Engaging Today’s Employees
What Employee Engagement Means to the Digital Generation Looking at the workplace of the future, we see one that moves at a faster pace than we’ve ever experienced. Digital technology …
Customer Experience Is Fueling Analytics Transformation in Banking
Today’s customers are fundamentally different from customers of past years in that they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day …
Multiplying Innovation in the Age of Experiential Retail: Seizing More Value from Business Ecosystems and Available Data
Consumers are driving business change at an unprecedented pace. Progressive retailers understand that data created by assessing the value of each iterative consumer engagement becomes fuel for the next cycle, …
HFS Top 10 Cognitive Assistant Service Providers
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of …
Digital Literacy: Empowering Students to Thrive in Careers of the Future
Students head into college and university with a passion to change the world — but they’re rarely exposed to projects and assignments that help them develop the digital and soft …
