Organizations now require data management solutions for analytics that are capable of managing and processing internal and external data of diverse types in diverse formats, in combination with data from …
Big Data has generated much interest and attention in the media of late. Indeed, several authors have recently raised the question of whether Big Data approaches, such as Hadoop, will …
If your current ERP isn’t doing the job for you now, its not likely going to do so in the future. If you are a manufacturer that is not running …
There are a number of benefits beyond total cost of ownership to deploy cloud ERP, including increased flexibility, deployment, business continuity and usability. Plex was in the Cloud before Cloud …
Discover our new e-book: Three Reasons Why Motor Vehicle Manufacturers Choose Plex to learn how the Plex Manufacturing Cloud, Plex’s fully integrated cloud ERP, has helped motor vehicle manufacturers including …
Successful customer engagement has always depended on providing the right products, services, and customer experience at the right time. In today’s world of connected customers, capable of finding what they …
Even the most highly trained support technicians can be limited by the tools at their disposal. They typically cannot see what the customer sees and are limited to how customers …
Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development involves providing video-assisted support …
A Multi-Company Cost Savings and Business Value Analysis for Enterprises The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from …
The recent evolution of customer experience (CX) has been fast-paced and transformational. Customers are using digital and voice channels, sometimes simultaneously. The average contact center today has nine communication channels. …
