This article from the Harvard Business Review shows how organizations that are able to skillfully manage the entire customer journey, versus just the typically emphasized touchpoints, reap enormous benefits. These …
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support …
A rugged notebook or tablet is just one piece of a mobile solution for highly demanding, tough work environments. When combined with the right level of support, security, and manageability, …
What factors do you consider when deciding if the time has come to upgrade your mobile employees’ laptop or notebook? What about employees with notebooks that are used in extreme …
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. With ExtraHop, the IT team at Seattle Children’s accelerated Citrix launch times by 500%. “I’ve …
This white paper from Slashdot Media explains the value of wire data in practical, simple-to-understand terms. With a robust wire data analytics solution, IT teams can automatically detect problems across …
Customers today are more connected, complex and demanding than ever before, and providing a consistent mobile experience across channels is a challenge. To remain competitive, businesses must quickly and effectively …
Adapting Live Chat and Remote Support for the Connected, Multi-Channel European Customer Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when …
Code42 is predicated on two beliefs: first, we believe our customers should benefit from cloud solutions without compromising their data security, regulatory or privacy requirements; and secondly, the customer— not …
New research dives deep into the trends and drivers for enterprise endpoint backup. The mobile mind shift is here, and as employees increasingly favor using mobile devices—both personal and company-issued—for …
