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In the modern, connected world, member support expectations are being raised across the board. At the same time, credit unions face complexities keeping pace with these expectations as service channels broaden and more is expected of support agents. Based on survey data from customer experience managers and employees around the world, this report examines how the role of support teams is changing, their biggest pain points and frustrations, the way they handle customer engagement, and their use of technology, like Artificial Intelligence (AI). Download this report to help your customer experience managers address these challenges and capitalize on the opportunities that intelligent technology offers. Topics include:
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