The Best-In-Class Vendor Management Office Playbook

A rising tide lifts all boats, and a storm hits them all equally. The coronavirus-sparked recession will impact vendors too, so IT organizations need a dedicated team—a vendor management office (VMO)—to manage them, ensuring SLAs are met and resources are utilized strategically to drive business value.

This white paper explains:

  • What it takes to be a best-in-class VMO through the lens of our maturity model
  • The short- and long-term benefits of a VMO and why it's crucial for a VMO to be self-funded
  • The key components of implementing a VMO


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