The Deskless Report

This year’s Deskless Report explores the state of the frontline world by delving deeper into the worker, manager, and corporate experience – and what these groups need to thrive. We polled 268 frontline corporate leaders and 1,018 frontline workers and managers in retail, foodservice, facilities management, and other industries with predominantly “deskless” workers (whose modern definition includes any worker who needs to be physically present to do their job). The resulting insights will open a discussion around re-defining the concepts of communication, feedback, training, and technology, and how they all level up to the broader concept of frontline enablement.

Here’s a glimpse at what we uncovered:

  • 49% of frontline managers feel burned out on a daily basis
  • 42% of workers are considering leaving their job (up from 36% last year)
  • While 65% of corporate respondents believe communication at their organization is effective, only 35% of workers agree
  • 38% of frontline managers and workers said that lack of employee training is impacting their day-to-day work
  • 75% of all respondents believe investing in new technologies for frontline workers improves the overall success of their organization

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