The Digital Shift Revolutionizing Healthcare

The healthcare industry has faced unprecedented new challenges throughout the COVID-19 pandemic — but one silver lining is the adoption of new technologies. With a 46% increase in digital customer engagement during the pandemic, organizations are shifting quickly to meet patients in the digital space, utilizing multi-channel strategies to foster engagement and trust.

In this Playbook, we explore how hospitals and care providers are making the switch to digital services and why these methods are so useful for patients. Read now to learn about:

The benefits of hybrid healthcare models

  • Improved patient experience with data-driven care
  • Reducing vaccine hesitance with personal connection
  • Building empathy-centered experiences at scale


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