“Customer-facing interactions will become “channel-less” and frictionless"

-  Mila D'Antonio | Principal Analyst, Connected Enterprise at Omdia

To understand the impact of 5G on the customer experience and the challenges and opportunities communications service providers (CSPs) face when enabling a 5G-enabled customer experience, Omdia partnered with Nuance to interview seven executives from global CSPs in the areas of digital strategy, customer journey design, and customer experience. 

Discover what Omdia has to say in this exclusive report by accessing it today.