Virtually overnight, HR has moved from a focus on recruiting and retaining scarce talent in a tight labor market to coping with massive layoffs, furloughs, budget constraints, remote work, and historic levels of employee anxiety. Seldom has HR’s job been more challenging or more critical. Speaking of the duties of HR professionals, The Economist sums up, “Never before have more firms needed a hard-headed HR boss…They must keep employees healthy; maintain their morale; oversee a vast remote-working experiment; and, as firms retrench, consider whether, when and how to lay workers off. Their in-trays are bulging. Although the survey on which this report is was primarily conducted before the coronavirus crisis fully emerged, some respondents clearly saw it as a crucial issue. But even if this crisis had not occurred, HR would still be faced with a changing landscape in which the talents, experiences and attitudes of employees have become the primary competitive advantages of organizations. HR has a pivotal role to play in such a world. To help HR professionals better understand what it will take to deal with challenges in the next several years, HR.com’s HR Research Institute investigated a range of issues. We invite you to download and read the report to learn how these outcomes and insights may apply to your organization.
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