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Imagine a world where your customers, partners and employees have more autonomy, more personalized experiences, and more relevant information readily available at their fingertips. Beyond pleasing your customers, your organization can benefit from significant cost advantage too. For example, if an average high-tech customer support center could shift 5% of its 10,000 monthly cases to self-service, it could save the company as much as $3M per year. This guide gathers proven best practices to power self-service strategy with intelligent, self-tuning search. In it, you’ll learn the fundamentals of delivering great self-service, all the way through the best of breed capabilities to maximize success. Included in this guide:
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