Do you want to reduce costs, increase efficiencies and enhance customer satisfaction? These are just some of the advantages of having an efficient self-service strategy in place. Did you know that Gartner predicts that by 2020 customers will manage 85% of the relationship with businesses without even interacting with a human? So to remain competitive tomorrow, it’s imperative that you embrace these new self-serve strategies today! To help you with this challenge, Telecoms IQ have spoken with industry leaders including O2, Kyivstar and Three UK to find out how they have improved their self-service capabilities – find out their secrets of success in this brand new e-book. Key takeaways you'll love include:
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The rise of self-service – insights from O2, Three UK & Kyivstar
Do you want to reduce costs, increase efficiencies and enhance customer satisfaction? These are just some of the advantages of having an efficient self-service strategy in place. Did you know that Gartner predicts that by 2020 customers will manage 85% of the relationship with businesses without even interacting with a human? So to remain competitive tomorrow, it’s imperative that you embrace these new self-serve strategies today! To help you with this challenge, Telecoms IQ have spoken with industry leaders including O2, Kyivstar and Three UK to find out how they have improved their self-service capabilities – find out their secrets of success in this brand new e-book. Key takeaways you'll love include:
Request Free! |