According to Forrester Research, 42% of US online adults said that it was important for retailers to offer online chat on their websites, up from 27% in 2019.  Is your business prepared?

Download the latest report from Forrester to understand:

• The current state of chat and why it should be a key piece of all customer experience strategies
• How chat needs to be fluid and customer-guided across many use cases
• When initiatives work, what factors make them a success