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During the COVID-19 pandemic many digital transformation projects that were previously put on a backburner made their way to the front of the line. Improving agility, delivering better service and improving customer and employee experience became the number one priority. We see an expedited adoption of remote signing and customer servicing technologies, tools for digital collaboration, and new innovative digital products. As digital is disrupting the insurance industry, what lies ahead, and what should insurance leaders prepare for moving into 2022? |
