Choosing the right phone system for your business is key to maintaining excellent client relationships. If customers find it difficult to contact you, you will probably lose sales – in addition to your reputation. This article looks at traits found in the best business phone systems and the considerations to bear in mind when selecting the best business phone system for your firm.

Direct Lines

Speed is key in the modern world and your business phone system needs to keep up with the times. Customers are no longer satisfied to call a switchboard and be put on hold while their call is transferred. The best business phone systems today enable key employees to be reached by dialing a direct number. A presence management system incorporated into the service enables employees to be located wherever they are – in the office or on their mobile – and can reach them instantly.

VoIP Phone System

Adopting a business VoIP system is a clever way to incorporate voice calls into your data center’s storage. A VoIP phone system uses your local server to connect calls… But not without the added bonuses of allowing PCs and tablets to be used as phones, voicemails to be converted to email, and call recordings to be used for playback at a later time.

Automated Systems

Installing an automated phone system that enables callers to input keywords and be directed to the correct department without the need to speak to a receptionist – or operator – is an excellent labor and time saving device for your company. A unified communications system may also convert faxes into PDF format which can then be emailed directly to the relevant employee.

Recorded Calls

In addition to the benefits already mentioned, a system which automatically records calls has many uses – from analyzing good and bad customer call experiences – to enabling technicians and engineers to hear customer gripes… Straight from the horse’s mouth.