Transform Salesforce into a Complete Contact Center Solution

Posted on by
Many companies are moving to a cloud-hosted customer relationship management (CRM) system and the Salesforce Sales and Service Clouds are emerging as the clear leaders. While countless companies use Salesforce for CRM, many with existing contact centers maintain separate systems and corresponding databases. This separation of CRM and voice-related contact center systems creates challenges and opportunities for improvement. This white paper explores these challenges for the modern contact center and the advantages of integrating the ACD, IVR, and Call Recording functionality into the Salesforce Sales and Service Clouds.

    Please complete the form below to download this research:

    E-mail Address

    First Name

    Last Name

    Company

    Title

    Function

    Role in IT decision-making process

    Company Size

    Industry

    Address

    City

    State/Province

    Zip

    Country

    Business Phone

    Do you have a contact center project within the next 12-months?

    Is your contact center project cloud based?

    What is the focus of your contact center project?

    What number of contact center agents does your organization utilize?

    You are receiving this email on behalf of our partner, IT Business Edge, and the resource sponsor, Broadsoft. By accessing this free resource, you agree that IT Business Edge or Broadsoft may contact you about other offers that may be of interest.

    By clicking on the “submit” button above, I agree that I have carefully read the Legal Notices, and the Privacy Policy, and I agree to be legally bound by all such terms.

    Save