Even the most highly trained support technicians can be limited by the tools at their disposal. They typically cannot see what the customer sees and are limited to how customers explain and describe a technical problem. Video has the capability of completely changing this dynamic, substantially increasing the likelihood of success for the agent and the customer. Read this report from Technology Service Industry Association (TSIA) to:
- Better understand these new video support options products that can improve your support ROI
- Minimize costly on-site field service appointments
- Improve the customer and agent experience.
