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United Kingdom. During the pandemic and through a two-year surge in business growth, they knew the importance of the transformative journey their business operations were on. Following some successful investment in service delivery, customer service, and business operations, eacs turned their focus to optimizing the NOC. For their complex environment where productivity is critical, complete standardization seemed unrealistic. Backup checking and remediation fell to a small team of service analysts using multiple tools and individual methods which were inefficient. The requirement was to find an end-to-end monitoring solution for their backups. By automating their backup monitoring reliably with Backup Radar, eacs was able to gain valuable productivity hours back, enabling them to become more proactive and strategic with their clients. Read more about eacs Ltd.’s move from being bogged down by ticket noise and manual processes, to an efficient and more proactive MSP. |
