Holder of an Australian banking license since 1999 and regulated by the Australian Prudential Regulation Authority (APRA) like all other Australian banks, ING DIRECT must ensure its systems are secure and that customers’ interests are protected at all times.
For this reason, file monitoring was identified as an area that could be tightened. Kash Sharma, Identity Management Analyst for ING DIRECT, recalls, “Being a bank, we monitor practically everything an individual does on our network, but we were missing file server monitoring. There was a drive from head office to perform a review and clean-up of all of our unstructured data – which included all of our folder access. This wasn’t something we could do manually, nor did we have existing solutions to help, so we had to look for a solution.”
