What Banking’s COVID Pivot Revealed: Positioning Your Bank to Effectively Retain and Grow

Over the past year, retail banking has faced new challenges as a result of the global pandemic. Customer engagement needed to evolve - and fast! Customers now seek thoughtful end-to-end communications through synchronized digital and physical channels.

Hear from our panel of experts from Salesforce and Capgemini as they share key insights and perspectives from Capgemini’s World Retail Banking Report 2021. Learn more about:

  • The meaning of Banking 4.X
  • The value of personalization - CX
  • 360 view of the customer experience
  • The future of retail banking


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