You of course care about what your customers think of you, your products and your services. But what tools are you using to hear those opinions? 

Find out with customer experience expert and New York Times best-selling author Jay Baer, as he joins Calabrio for a special broadcast that compares and contrasts the primary feedback mechanisms and when they should be deployed.

You'll learn:

• The 4 types of customer feedback
• The strengths of each customer feedback alternative
• Best practices for utilizing each type of feedback
• Examples of the type of insights that can be surfaced by each system
• Tips for advanced customer listening and analysis

This is a fast, factual and useful look at the world of "voice of the customer" needed by every business owner, CX professional or insights junkie. And best of all, the entire session just 15 minutes!