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Phone-based customer support can be the differentiating factor between a SaaS company that makes it and one that doesn’t. This is because phone is the most preferred support channel, it is the most effective channel for solving complex support issues and allows agents to establish a personal connection with their customers. Using the phone for customer support can also positively influence critical KPIs such as conversion and retention rates and can therefore be instrumental in any company’s success. This eBook discusses how potential customers evaluate SaaS solutions, how phone-based customer support can be an influential factor in driving customer conversion and provides examples of phone-based customer support best practices that will help increase customer retention for SaaS companies. Download it now to learn more. |
