Most healthcare IT service desks are spinning their wheels when dealing with procedural and repetitive ITSM tasks like user management, onboarding/offboarding, name updates, and so on. This is changing with automation.

A recent market study from InformationWeek and TeamDynamix details challenges and priorities for IT professionals right now. Here are some highlights from the survey:

• Only 8% of organizations operate with a very high level of maturity where their ITSM technology is fully optimized
• The heavy reliance on IT to administer ITSM systems tops all challenges, which was named by 44% of respondents
• A lack of automation was the second most challenge burdening teams, which was named by 41% of organizations
• 36% of organizations said one of their biggest challenges was in integration and workflow management

Download this market study to read the full market report, benchmark against your peers, and to gain insight into how you can reduce resource drain.