For many companies the mission to grow revenue from existing customers and boost loyalty through positive brand experiences is sabotaged by capacity issues within customer success teams.

High customer-to-account manager ratios trigger poor customer experiences, bad reviews, low adoption rates and, ultimately, customer churn.

To help customer success teams accomplish their goals, organizations can leverage a series of tools and technologies. But are you sure your brand is implementing the right solutions to help scale your customer success team? How do you balance flexibility and customization against built-in best practices and efficiencies?

Attend this webinar to: 

• Interact with a panel of CX experts on the dos and dont's of customer success tech stacks
• Discover how to best balance tech stack flexibility with best practices
• Eliminate contact center capacity issues with strategic technology upgrades
• Understand how to ensure your brand has the correct IT infrastructure to encourage business growth and customer success

Speakers: 

Sonny Dasgupta
Head of Product Marketing at Conversica