Why Traditional ESPs Aren’t Cutting It for Email Marketers
Download a new report from Adobe and the Direct Marketing Association (DMA) to learn how you can free yourself from traditional email constraints to create more effective...
The Future Of Email Hinges On Context
Download this January, 2015 report to learn how you can evolve your email marketing practices and boost your business results. You’ll learn why today’s consumers ignore...
The Changing Landscape for Customer Support and CRM
Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about...
Roadmap to Modern (RTM) Customer Service
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience...
Contact Centers Must Go Digital Or Die
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service...
The 7-Minute Buyer’s Guide to Pharmaceutical Sales Software
The pharmaceutical industry is no stranger to overcoming challenges. Long R&D cycles, years of clinical trials and strict governmental regulations are just a few...
Citrix Troubleshooting Guide: How to Stop the Blame Game
This white paper explains how wire data analytics enable Citrix administrators to see end-user experience for ICA sessions, and more importantly, dig into application and...
25 Off-Limits Interview Questions
Job interviews present a minefield of legal problems. One wrong question could spark a discrimination lawsuit. That’s why you should never “wing it” during...
Performance Review Sample Policy
Inadequate or unfair performance reviews can cause serious morale problems, miscommunication, faulty decision making and costly legal repercussions. At their best, professional...
Self-Audit: Discussing Employee Performance
How you approach a discussion of performance problems will influence an employee’s reactions. To assess how well you handle such discussions, answer the questions on...
