Developing multi-channel management to improve customer experience across the whole business is one of the main pain points for companies in the DACH region. In this CX Network top tips mini-guide, we explore 8 ways you can improve your customer e…
You can’t win over today’s empowered customers with yesterday’s fragmented marketing approaches.To succeed in the era of connected – and empowered – customers, you need a new approach: one that leverages data, insight and action to address every custom…
In this exclusive interview, Karin Winkler, Customer Experience Manager, Swarovski, shares the company’s strategy for creating a mindset of excellence amongst Swarovski employees.Focusing on Top Box Scoring, a new VOC feedback programme, aimed at turni…
Inform your students of the 9 reasons contained within this guide about why they should study computer science, and watch them line up for your class.Request Free!
The job market is growing, wages are increasing, signing bonuses are common and opportunity is everywhere. But competition for the best jobs is fierce. Helping your students develop the skills and knowledge they need when they interview for that first …
Research has found that while 86% of companies have some form of performance management in place, only 28% of them believe they are doing it well.One common and major contributor to the low success rate is the poor positioning and communication of…
Managers who handle any kind of manufacturing intuitively understand that lean manufacture will give them great results. Lean manufacturing uses fewer resources, creates lesser scrap and wastage and turns out a better product. It also results in more a…
Inform your students of the 9 reasons contained within this guide about why they should study computer science, and watch them line up for your class.Request Free!
The job market is growing, wages are increasing, signing bonuses are common and opportunity is everywhere. But competition for the best jobs is fierce. Helping your students develop the skills and knowledge they need when they interview for that first …
It’s cost effective, accessible and engaging for students. Read on to hear about these and other often-overlooked advantages.Request Free!
