Follow Marshall Goldsmith’s principles for becoming the person you want to be. You will dramatically shrink your daily volume of stress, conflict, unpleasant debate, and wasted time.Think: “Am I willing, at this time, to make the investment…
There is a fundamental problem with all types of feedback: it focuses on the past, on what has already occurred—not on the infinite variety of opportunities that can happen in the future. As such, feedback can be limited and static, as opposed to…
Siefert shares his industry insights on the challenges of cross border returns, balancing efficiency and cost and global vs. local repair strategies. Download the interview to learn more on:Reverse logistics’ impact on the global bottom lineMaking…
In an industry where Big Data is King, it can be quite controversial to not share the same views on the benefits of leveraging data to improve customer experience. However, DHL’s Vice President Customer Experience, Kim MacGillavry, is of the opin…
In this exclusive interview, Karin Winkler, Customer Experience Manager, Swarovski, shares the company’s strategy for creating a mindset of excellence amongst Swarovski employees. Focusing on Top Box Scoring, a new VOC feedback programme, aimed at…
Developing multi-channel management to improve customer experience across the whole business is one of the main pain points for companies in the DACH region. In this CX Network top tips mini-guide, we explore 8 ways you can improve your cust…
Siefert shares his industry insights on the challenges of cross border returns, balancing efficiency and cost and global vs. local repair strategies. Download the interview to learn more on:Reverse logistics’ impact on the global bottom lineMaking…
In an industry where Big Data is King, it can be quite controversial to not share the same views on the benefits of leveraging data to improve customer experience. However, DHL’s Vice President Customer Experience, Kim MacGillavry, is of the opin…
In this exclusive interview, Karin Winkler, Customer Experience Manager, Swarovski, shares the company’s strategy for creating a mindset of excellence amongst Swarovski employees. Focusing on Top Box Scoring, a new VOC feedback programme, aimed at…
Developing multi-channel management to improve customer experience across the whole business is one of the main pain points for companies in the DACH region. In this CX Network top tips mini-guide, we explore 8 ways you can improve your cust…
