VirtualBox Essentials Guide

Oracle VM VirtualBox is a free and open-source hypervisor for x86 computers from Oracle Corporation. It supports the creation and management of guest virtual machines running versions and derivations of Windows, Linux, BSD, OS/2, Solaris, Haiku, OSx86 …

The Definitive Guide to Policy Management

If you are looking for a deeper understanding of how to effectively and efficiently manage your organization’s employee handbook, code of conduct, and policies and procedures, The Definitive Guide to Policy Management is your go-to resource. No matter …

2015 Ethics & Compliance Policy Management Benchmark Report

When your policy management program is less than optimal, your organization’s E&C risk increases. This report will help you:

  • Determine whether your policy management practices are protecting your organization—or putting it at risk
  • Benchmark your policy management program against peers, industry norms and best practices
  • Leverage our data and recommendations to improve your program effectiveness

We hope the insights presented here will provide the inspiration, justification and direction necessary to make key decisions about the future of your organization’s policy management approach.

Request Free!

Smart Desktops Enhance Agent and Customer Experiences

Richard Snow, VP & Research Director of Ventana Research, addresses the major challenges companies face in handling omnichannel customer interactions. Snow will share valuable insight and current industry trends on:

  • Best practices for improving the agent’s journey that directly impact the customer experience
  • The technology available to support the agent as customer interactions grow in complexity
  • Building a case of improving contact center applications when the philosophy is “don’t fix what’s not broken”

Request Free!

Ebook Download: Amplifying Your Web Analytics with Voice of the Customer Studies

Web analytics tools are designed for viewing, measuring, and analyzing “what” is happening on a site. Getting insights into the “what” information on a site is a helpful and necessary first step, but without the “why is this happening?” information you lack the key element for making improvements on your digital properties. By combining web analytics with Voice of Customer (VoC) studies, you can fill in the gaps and improve the overall customer experience.

How to combine user feedback with your web analysis & improve the overall customer experience.

4 Key Concepts You’ll Take Away from this eBook:

  • An understanding of why web analytics alone aren’t enough
  • Detailed concepts involving web analytics segmentation and custom dimensions
  • A use case on integrating web analytics with VoC from the E-commerce industry (plus, examples of questions you’ll be able to answer about your business by combining web analytics with VoC)
  • How to tactically integrate VoC studies into your web analytics tool or platform

Request Free!